Legal

Privacy Policy

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This Privacy Policy explains what information we collect when you use our website and telehealth services, how it is used, and the rights you have over it.

Information we collect

Account and contact details you provide, such as your name, email address, phone number, state of residence, and date of birth.

Health information you submit through the intake questionnaire, including conditions, medications, allergies, and history, as well as information generated during your care.

Transaction information related to program purchases, and technical information such as device type, browser, and pages visited.

How we use information

To connect you with independently licensed providers, facilitate evaluations, and coordinate pharmacy fulfillment and shipping.

To operate, secure, and improve our services, respond to support requests, and send transactional messages about your orders and care.

To comply with legal, regulatory, and recordkeeping obligations that apply to telehealth and pharmacy services.

How we share information

With treating providers and partner pharmacies as needed to evaluate, prescribe, dispense, and ship your treatment.

With service providers who support payments, hosting, communications, and analytics under contractual confidentiality obligations.

When required by law, or to protect the rights, safety, and security of patients, providers, and our services. We do not sell your health information.

Your choices and rights

You may request access to, correction of, or deletion of certain personal information by contacting info@hypergevity.com, subject to legal retention requirements for medical records.

You can opt out of marketing communications at any time using the unsubscribe link in our emails. Transactional and clinical messages will continue while you have an active program.

Data security and retention

We use administrative, technical, and physical safeguards, including encryption in transit, to protect your information. No method of transmission or storage is completely secure.

Information is retained for as long as needed to provide services and to satisfy applicable medical, tax, and regulatory retention periods.

Analytics, advertising and cookies

Optional analytics and advertising technologies (Google Analytics 4, Google Ads conversion measurement and the Meta Pixel) are currently paused on the Hypergevity website. None of them loads on any page, and no analytics or advertising request is made, regardless of any earlier cookie choice.

Cookie Settings in the website footer explains this status. No choice there turns these technologies on. Previously stored cookie choices and first-party analytics or advertising cookies that Hypergevity is able to reach are removed automatically.

Hypergevity also instructs browsers to withhold the full page address from third parties, so outgoing requests to these providers do not carry the page path.

Google Analytics 4

Google Analytics 4 is currently paused on the public Hypergevity website and does not load on any page. No page address, title, form content or health information from this website is sent to Google Analytics while the pause is in effect.

Google Ads

Google Ads conversion measurement is currently paused on the public Hypergevity website and does not load on any page. No conversion events, form contents, treatment selections, medical answers, names, email addresses or phone numbers from this website are sent to Google Ads while the pause is in effect.

Meta Pixel

The Meta Pixel is currently paused on the public Hypergevity website and does not load on any page. No PageView or other event from this website is sent to Meta while the pause is in effect.

This applies to the current version of the public website. A browser tab opened before this version was released may need to be reloaded.

Technologies we do not use

Hypergevity does not use Microsoft Clarity, session-replay recording, heatmap recording or Lovable Visitor Analytics.

Clinical and patient environments

Third-party analytics and advertising technologies do not load on medical intake, checkout, registration, patient login, patient portal, provider messaging or clinical account pages, including care.hypergevity.com.

Information not sent to advertising platforms

We do not send advertising platforms medical intake responses, symptoms, diagnoses, medications, treatment selections, form contents, names, email addresses, phone numbers, patient identifiers or medical-record information.

Cookies and consent

Optional analytics and advertising technologies are currently paused and do not run on the website. Visitors have full access to the website without them.

The Cookie Settings link in the website footer shows this status at any time. Hypergevity removes first-party analytics and advertising cookies it is able to control; cookies set by third parties on their own domains can be cleared in the browser.

Necessary cookies and storage, such as the shopping cart and sign-in, continue to work normally.

Do not sell or share

Hypergevity does not sell personal health information. California residents may exercise applicable privacy rights through the CCPA Opt-Out page or by contacting info@hypergevity.com.

This page is provided for general information and does not constitute legal or medical advice.